Las Vegas, NV, June 25, 2014 – Lone Mountain ACE Hardware of Las Vegas has always been known as The Helpful Place, but can now officially claim the moniker of Certified Ace Helpful. Lone Mountain ACE recently underwent Helpful 101 Certification, a ten-step program in which the store’s customers ultimately determine if the store deserves to earn Certified Ace Helpful status. The program is designed to focus on the customer experience at the store level to ensure that Ace stores are fulfilling the Ace brand promise of being the most helpful hardware stores on the planet and delivering an amazing customer experience to every customer, every time.
To earn Certified Ace Helpful status, all associates at Lone Mountain ACE individually completed the Helpful 101 Learning Plan; an interactive, e-learning based course coupled with in-store activities to reinforce learning, and participated in a week-long, team-based certification event. Throughout the certification week, Lone Mountain ACE customers were invited to shop the store and provide feedback through a survey which determined whether or not the store earned Certified Ace Helpful status.
“At Lone Mountain ACE, we have worked hard to earn our customers’ loyalty by providing a more personal kind of helpful,” said Tim Knight, Assistant Store Manager at Lone Mountain ACE. “Becoming Helpful 101 Certified is something that can only be determined by those we serve – our customers – and it’s a testament to our commitment to honoring the Ace brand promise for many years to come.”
For more information, please visit Lone Mountain ACE or http://acehardwarelv.com/
Lone Mountain ACE Hardware Store Information:
- Store Hours: 7:00 AM through 7:00 PM seven days a week.
- Address & Phone: 4858 W. Lone Mountain RD. Las Vegas, NV. 89130 , 702.644.2965
- Store Management: Timothy Knight, Assistant Manager